Ph:   0417761806


Delivered next business day or pickup
Monday to Friday 8.00am - 3.30pm from Arundel approx 1 hour after placing your order

                                  (address will come on the 2nd invoice after processing, and you can collect 1 hour later)
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Terms & Conditions Cardboard Moving boxes

RelocateUs:  ABN 67042930180 and the Postal Address is PO BOX 5254 Q Super Centre 4218. 

In these Terms and Conditions the following definitions are applicable:
1.1 "We" means RelocateUs, "Us" and "Our" have the corresponding meanings.
1.2 "You" means the purchaser, party, servant, or their agent, entering into the agreement for purchases from RelocateUs. "Your" has the corresponding meaning.
1.3 "Sub-contractor" means any other person, other than RelocateUs employees, appointed by RelocateUs or you or by agreement between RelocateUs and the subcontractor, who performs (directly or indirectly) services or part of a service.
1.4 Words in one gender include all genders.
1.5 Words in the singular include the plural.
1.6 “Goods” and “Purchases” shall mean all goods together (and where the context so permits shall include any supply of Services as hereinafter defined) with any packaging, or pallet(s) to be moved from one place to another by way of the Agent’s Services, or for storage by the Agent.
1.7 “Services” shall mean all services supplied by the Agent to the Purchaser (and where the context so permits shall include any supply of Goods as defined above) and as described on the invoices, consignment note, airway bills, manifests, sales order or any other forms as provided by RelocateUs to You.
1.8 “Price” shall mean the cost of the Goods as displayed by RelocateUs on this website.

2.1 We are not a common carrier and will not be liable as such.
2.2 We will not be liable for any delays due to circumstances beyond our control including, but not limited to, industrial disputes, road and traffic conditions, weather or acts of war.
2.3 You acknowledge that any and all information that you provide to Us may be relied upon by Us in providing you with the goods, and you warrant that the information is accurate.
2.4 You acknowledge that the content of this website is for general information and is subject to change without notice.
2.5 You acknowledge that it is your own responsibility to ensure that any products, services or information found on this website meets your own specific requirements.
2.6 You acknowledge that there may be errors or inaccuracies on this website and we cannot be held liable for any inaccuracies or errors where permitted by law.
2.7 Reproduction of any material from this website is prohibited.
2.8 We only deliver to Brisbane, Gold Coast, Caboolture and Sunshine Coast Metro areas
2.9 Once you place your order by phone, email or through this website you acknowledge that you have accepted our Terms and Conditions as stated herein or implied.
2.10 When We refer to a retail price, We are displaying an average Market place price.

Returns / Cancellation of Orders
3.1 Request for returns due to change of mind fall outside Australian consumer law.
3.2 If you do wish to cancel your order for any reason whatsoever, and it has not been despatched, there will be an administration processing fee of $20.00.  If the item has been despatched you will also be charged for the Delivery/Despatch fee of $19.00 on top of your administration fee.   This will be deducted from your original payment.
3.3 We do not accept returns.
3.4 Any delivered product that is found to be faulty or damaged please contact us immediately, as we will need to inspect the item for a replacement.
3.5 If any product is faulty or damaged, or not fit for its intended use then we are happy to exchange the item. It will be your responsibility to return and collect replacement item when exchanged.
3.6 We do not buy back used boxes.

Payment / Online Payments
4.1 For all online orders we accept the following payment methods
     a) PayPal
     b) Visa Card
     c) Master Card
4.2 You do not need to be a registered PayPal user to pay with a Credit Card.
      a) When you use PayPal we do not see your credit card information.
      b) PayPal offers the buyer protection.  You can view more information on the PayPal website.
4.3 You can pay over the phone with your Credit Card.
4.4 Direct Deposits will also be accepted however the product will not be released until the funds have been fully cleared. You will need to phone and request these deposit details.

Out of Stock Items
Occasionally We are out of stock at the time you place your order.  If this is the case we will notify You and;
     a) offer You an alternative product,or
     b) a refund, or
     c) your whole order can go on to backorder for delayed delivery;  or
     d) part order delivery and the product on backorder can be collected by you at a later date. 
NOTE:  We will not deliver this item separtely, at a later date at our expense. 

Pricing & Payment
5.1 All pricing is in Australian Dollars A$
5.2 No GST has been charged as RelocateUs is not required to be GST registered with the Australian Taxation Department.
5.3 Payment must be made at the time of placing the order.
5.4 Once payment has been accepted your order will be despatched and delivered within the next 24 business hours. ( Monday to Friday)
5.5 Prices subject to change without notice.  

6.1  Pickup on the Gold Coast is Arundel.  You may pick up 2 hours after placing your order.  Payment must be made prior to collection and the address for collection will be emailed to you.  You are welcome to phone and place your order by phone.
6.2 Gold Coast Collection is 8am – 3.30pm Monday – Friday.  No Saturday, Sunday or Public Holidays
6.3 You must take your order number with you as you will not be supplied without your Surname and order number.
6.4  Brisbane, Caboolture & Sunshine Coast is Delivery only Monday to Friday. No delivery time can be given. There are no collection points in these areas.

Changes to Terms and Conditions
7.1 RelocateUs may modify, alter or otherwise change this Terms and Conditions from time to time, with or without notice to you. All such changes will be effective immediately upon the updating of the page on this Site at which the Terms and Conditions is contained. You agree to check the Terms and Conditions and be bound by the Terms and Conditions that is in effect at the time at which you access this Site.

8.1 If you have a complaint please contact Us in the first instance. We will promptly try and answer your question or resolve the issue. If you are not happy with the information and determination that we provide within a reasonable time frame then you can contact the Office of Australian Information Commissioner.

Sub-Contractors / Couriers
9.1 We may locate a Sub-contractor / Courier to deliver your purchased Goods.
9.2 You agree to Us contracting the Courier on your behalf, and will make payment to that Courier on your behalf. Alternately, You may notify Us and advise that you will organise your own courier, at Your own cost and responsibility. If you do not notify Us at the time of placing the order we will organise delivery if you have paid for it in the order. 
9.3 You agree to them being supplied with your name, address and phone number.

10.1 RelocateUs offers you a guarantee under the Australian Consumer law that the
        a) Goods match the written description on this website
        b) Goods are fit for intended use
        c) Good are of acceptable quality 

11.1 All photos and images displayed on this website are to be used as a guide only.  Whilst care has been taken to display these items, quantities displayed in the images may not be what is included in the order.
11.2 All image and photos are subject to change without notice and at any time.
11.3 All photos, images and text are copyright, and no part may be reproduced or copied without prior consent from RelocateUs.


12.1 If you have a problem with your delivered purchase please contact us immediately so we can rectify the problem. You must notify us within 24 hours.
12.2 If you are collecting the item, please ensure the pickup quantity is correct, and the quality is to your acceptance before leaving the collection point.
12.3 When you use this website you accept all the Terms and Condition, Delivery and Privacy Policy disclosed, and you als
o acknowledge that your use is subject to the laws of Queensland, Australia.

© 2014 RelocateUs - Packing and Moving Boxes
Brisbane, Gold Coast, Caboolture, Sunshine Coast 
All rights reserved.

PO Box 5254 Q Supercentre | GOLD COAST  | QUEENSLAND | T: 0417 761 806  | ABN 67 042 930 180