DELIVERY AND PICKUP INFORMATION                              PACKING BOXES MOVING BOXES

PICKUP INFORMATION 

Pickup is only available on the Gold Coast from the warehouse located in Arundel.  The address will be on your invoice.   All orders are to be placed online or over the phone as there are no facilities on site to accept payment at time of collection. Pickup Monday to Friday 8.30am to 3.30pm and warehouse closes promptly.  If you require further clarification please phone the office 8am-6pm.

DELIVERY INFORMATION 

WHEN WILL YOU DISPATCH MY ORDER: Same day processing and dispatch.

WHERE DO WE DELIVER :  SOUTH EAST QUEENSLAND ONLY - Moving Boxes to some Brisbane suburbs, and the Gold Coast. All the suburbs are listed on our website. (click on the above area to check for your suburb)

WHEN WILL I RECEIVE MY DELIVERY:  You will receive your goods, same day if ordered before 12 midday for Gold Coast and 11am for Brisbane or next Business Day. Deliveries will arrive sometime between  7am and 6pm. If you require delivery during office hours, please state in your order notes. 

WHO WILL DELIVER MY GOODS:  We will schedule a courier on your behalf.

DO I HAVE TO BE HOME TO RECEIVE DELIVERY:  NO you do not need to be home. When completing your order in the Special Instructions section please note where the courier can safely leave your items The area must be Safe, dry and out of the weather. If these instructions are not clear and there is no safe place available, the courier will have no alternative than to return these items to the warehouse. A re-delivery fee will be payable before delivery is re-booked. 

 

HOW MUCH IS DELIVERY:  Gold Coast Flat rate of $23  Brisbane $30

for suburbs listed, if you are not in our listed areas, there would be additional fees depending on your location.  

DO I HAVE TO AUTHORISE "AUTHORITY TO LEAVE":  When using this website you are Authorising Authority to leave at your front door if you are not there.  If you DO NOT want your items left without a signature You MUST specify this in SPECIAL INSTRUCTIONS.

IF I WAS NOT HOME WHEN THE COURIER ARRIVES AND I SPECIFIED " DO NOT LEAVE UNATTENDED" OR THERE WAS NO ACCESS OR SUITABLE PLACE TO LEAVE GOOD, THE GOODS WILL BE RETURNED TO THE  WAREHOUSE WHEN WILL THEY BE RE-DELIVERED:   You will need to contact US and a re-delivery fee will need to be paid before the goods will be redelivered.  

CAN WE GIVE YOU A DELIVERY TIME:  NO we can not give any estimates on delivery times as it is the courier company that organises this. Orders will generally be delivered within the 4 hour window or next morning. 

 

WILL THE COURIER PHONE AHEAD OF DELIVERY:  No the courier will not phone before delivery, so it is important that you clearly specify a safe dry place to leave your goods, and ensure entry access to the property is available.

Moving Boxes offers pickup or delivery.

Packing Boxes , Cardboard Storage boxes, Brisbane Moving boxes at lowest prices.

Moving Boxes RelocateUs  provides  packing supplies and moving cardboard storage boxes for sale at the best possible prices. Delivered same or next business day to all the suburbs listed on our site in the Brisbane & Gold Coast areas.

Our pricing does not includes delivery. Delivery is offered to the suburbs listed on the Brisbane & Gold Coast pages.  

You don't have to be there for delivery as long as there is somewhere safe and dry to leave them. (unless you specify that the items must be signed for). 

Delivery is next business day - Delivered to you Door.

Delivery Terms and Conditions

1.1 Delivery is same or next business day
1.2 We do not deliver to any areas outside the suburbs listed on the Suburb listing pages on this site.  Please refer to the delivery suburb pages. 
1.3 Goods will not be held by the Courier, if You are not there, it will be taken that You are giving permission for the goods to be left on the doorstep.
1.4 If You Do Not want the goods to be left in Your absence You must state this in your delivery instruction prior to delivery.
1.5 If you have not specified a place to leave your items at time of delivery it will be taken for granted to leave them at your front door.

1.6 If You are not there at the time of delivery and there is no safe or dry area to leave the goods, the Courier will have no option other than to return them items for a re-delivery.  In this event, We will recontact You, and a $30.00 re-delivery fee will be charged prior to the order being resent. 
1.7 If You supply instructions stating that You must be there for delivery and You are absent when the courier delivers, the courier will take the product back, however You will have to pay a $25.00  re-delivery fee.
1.8 You are requested to provide clear instructions as to where to leave Your items, if You are not going to be there to sign. We cannot guarantee that these instructions will be followed, and We or the Courier cannot be held responsible if the delivery instructions are not as per Your request.
1.9 If You are not there to sign for Your delivery You acknowledge that  Moving Boxes R Us -RelocateUs or the Courier Company will not be responsible for any missing or damaged goods that have been left unattended, and You the customer accept full responsibility for the goods once instructions have been given to leave the delivery somewhere. 
1.10 Delivery is Monday to Friday business hours.  There will be no Weekend or Public Holiday deliveries.
1.11 Delivery is only to street addresses, no post office delivery. 

1.12 If you supply an incorrect address on your order and goods are returned to our warehouse, you will be responsible for a $30.00 re-delivery fee. 
1.13 We will not specify a time for delivery, and We cannot give an estimate on the delivery time.
1.14 We have strict inventory controls to ensure that Your delivery is what You ordered.  Our Couriers have systems in place to verify their deliveries, however should there be a problem with Your purchase please contact Us immediately (within 24 hours), so We can examine the situation before a time lapse.
1.15 If you have placed an order and you are not in one of our delivery suburbs, we will contact you and request another address to deliver to.
​1.16 We do not deliver to Post Office Boxes, an address must be supplied. 



Sub-Contractors / Couriers
2.1 We may locate a Sub-contractor / Courier to deliver your purchased Goods. 
2.2 You agree to Us contracting the Courier on your behalf, and will making the payment to that Courier on your behalf. Alternately, You may notify Us and advise that you will organise your own courier, at Your own cost and responsibility. If you do not notify Us at the time of placing the order we will organise delivery for the next business day 
2.3 You agree to them being supplied with your name, address and phone number.

Acceptance

3.1 If You have a problem with Your delivered purchase please contact Us immediately (within 24 hours) so We can rectify the problem.
3.2 If You are collecting the item, please ensure the pickup quantity is correct, and quality is to Your acceptance before leaving the collection point.
3.3 When placing an order with Us, You agree and acknowledge the terms of delivery above.