STUFF WE GET ASKED A LOT

Help Center

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

Payment will be made at checkout and we accept

Master Card and Visa Card

Paypal

Pay ID

If you choose to pay with PayID use the phone number 0417761806 and apply the order name to the payment.

We DO NOT accept cash and NO COD 


WHERE CAN I PICKUP MY ORDER?

We only have one pickup location - this is in ARUNDEL on the Gold Coast.  The address will come through on your email.  We do not advertise the address as you are collecting from the warehouse and your order will need to be picked from the warehouse  prior  to your arrival.
If you are not able to collect from there we deliver to the suburbs listed on our Delivery suburbs list.

DOES THE WEBSITE OFFER SECURE PAYMENT METHODS?

Yes our website has a secure payment gateway.

WHAT IF THERE IS A PROBLEM WITH MY ORDER?

We ask that when you receive your order that you check it thoroughly and notify us within 24 hours if there is any damage or missing items. This way we can rectify the problem immediately.

CAN I PHONE TO PLACE AN ORDER?

Yes!

We are always happy to help, offer solutions to your packing requirements or guide you if you want to place the order yourself and just need assistance.

If you need assistance we will put the order through the system for you.

 

Our office is open 8am to 6pm Monday to  Thursday  close 3.30pm on Friday.  (Closed Weekends & Public Holidays)

PICK UP is in Arundel, 8.30am to 3.30pm

If you call when we are on another call we will phone you back if you leave your name and number.

We will return your call within 2 hours.

CAN I PICKUP MY ORDER?

Yes you can.  Your order will be available for collection within 2 hours. You  will receive emails from us showing your order has been received. You may proceed to Arundel on the Gold Coast to Collect your order 1 hour after placing order online or after 8.30 am the following morning and prior to 3.30pm Monday to Friday. This is the only collection point.

DELIVERY - WHEN WILL IT ARRIVE?

Your delivery should arrive next business day.

No time can be given or specified as to when your delivery will arrive. Most deliveries will be made between 8am and 6pm. Monday to Friday only.

 

We delivery to Gold Coast and some Brisbane suburbs. Please check that you are in a suburb covered by our courier. Delivery is flat rate of $23.00 Gold Coast & $30 Brisbane. Click below to check your suburb is listed.


BRISBANE

GOLD COAST

HOW DO I KNOW IF YOU RECEIVED MY ORDER?

You will receive 2 emails

 

1. The first email will confirm your order

 

2. The second email will confirm your order has been scheduled for next business day delivery.

WHAT IS YOUR RETURN POLICY?